Collection & Returns
In the majority of cases if your order is placed before 2pm, it will be available for collection from the surgery the following afternoon.
Under the distant selling regulations you are entitled to cancel your order up to 7 days after collection, please return the unopened product to the surgery with receipt to receive your refund.
Hills Science Plan and Royal Canin have a satisfaction guarantee on their food. Should your pet find the food unpalatable your money can be refunded but the food will need to be returned to the surgery for a refund to be awarded.
Any food found to have an expiry date within 1 month of the collection date will be replaced free of charge.